Hotel Procedures.
Now Digital.
Consistency and Efficiency with Hotel SOPs
Service and customer satisfaction remain consistently high when tasks are completed in an orderly and predictable manner, keeping all areas of the hotel clean, safe, and well-organized. It’s essential to keep your establishment’s SOPs updated and regularly accessible by your staff for several reasons:
- Onboarding and training resource: New and experienced team members can easily look up instructions for performing daily tasks if they are uncertain or have forgotten specific steps.
- Health inspector visits: Having SOPs readily available during health inspections demonstrates awareness of best practices and adherence to health and safety standards.
- Eliminating inconsistencies: SOPs ensure that all employees follow the same procedures, preventing confusion and maintaining consistency across the hotel.
- Performance evaluation: Detailed SOPs make it easy to provide objective and unbiased assessments of employee performance based on the hotel’s standards.
Creating Hotel Standard Operating Procedures
While countless templates and SOP-building tools are available, the steps toward building useful hotel SOPs are generally the same:
- Identify all necessary tasks, organizing them by department.
- Consult top employees in each department for their current task execution methods. For new businesses, research best practices or develop your preferred approach.
- Implement SOPs on a trial basis, encouraging employee feedback and revising as needed.
- Finalize SOPs and train all staff thoroughly on their department’s responsibilities.
- Repeat the previous steps as necessary over time.
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Jolt Checklists and Training: Streamlining Task Management and Completion
Jolt offers software solutions to help your hotel run smoothly, providing effective and thorough training and accountability for all staff members. Jolt lists keep necessary tasks well organized, ensuring efficient management. Jolt’s information library feature serves as a valuable tool for storing and accessing important documentation, such as SOPs, equipment manuals, and training materials, with administrators controlling access.
Hotel standard operating procedures are critical to maintaining consistency, safety, and customer satisfaction in your hotel. By creating, implementing, and continuously updating SOPs, you can ensure that your hotel runs smoothly, and both employees and guests have the best possible experience. Incorporating technology like Jolt can further streamline your operations, making it easier to manage and track the implementation of SOPs throughout your hotel.
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Experience increased productivity and profits by upgrading to Jolt today. Contact us for a demo or further information, and our knowledgeable and friendly representatives will assist you in getting started on a path towards improved efficiency and guest satisfaction in your hotel operations.
“What would you pay to have your best person in every single one of your locations all the time? That’s what you get with Jolt.”
—Sean, McDonald’s Franchisee
Simplifying Task Management and Achievement
Hotel Kitchen Standard Operating Procedures
Effective hotel kitchen SOPs ensure food and beverages served on your premises are safe, clean, fresh, and delicious.
Hotel Kitchen Standard Operating Procedures
Effective hotel kitchen SOPs ensure food and beverages served on your premises are safe, clean, fresh, and delicious. The kitchen plays a significant role in guest experience, whether your hotel offers room service or on-site restaurants. Well-run kitchens produce better food, and garnering positive mentions in guest reviews.
Hotel kitchen SOPs should include clear instructions in the following areas:
- Recipes for all dishes and drinks
- Cleaning and sanitizing dining room and back-of-house areas
- Customer greeting and seating procedures
- Room service order protocols
- Proper workstation and food temperatures and logging
- Policies for charging food and beverage orders
- Staff discounts, daily specials, and special requests
Front Office Standard Operating Procedures
Enhance front office confidence and efficiency by thoroughly training them on front-office SOPs
Front Office Standard Operating Procedures
Your front office staff represents your hotel’s public face, and their interactions with guests directly influence perceptions of your hotel’s service quality. Enhance their confidence and efficiency by thoroughly training them on front-office SOPs. Common front office procedures include:
- Greeting and checking in guests
- Early check-in and late check-out policies
- Handling special requests and accommodations
- Luggage storage and lost item procedures
- Concierge services
- Booking transportation and providing directions
- Billing policies for individuals and company accounts
Emergency Standard Operating Procedures
Emergencies can occur at any time and Jolt can help your staff be prepared to respond calmly and efficiently.
Emergency Standard Operating Procedures: Prioritizing Guest & Employee Safety
In the hospitality industry, ensuring the safety and security of your guests and fellow employees is of the utmost importance. Emergencies can occur at any time, and your staff must be prepared to respond calmly and efficiently. Well-defined emergency SOPs are crucial in equipping your team with the necessary knowledge and guidelines to handle various emergency situations. Your hotel’s emergency SOPs should cover a range of scenarios, as well as any additional emergencies that may be unique to your geographical location.
- Fire Emergencies: Your emergency SOPs should outline the proper evacuation procedures, the use of fire extinguishers, and the steps to follow in case of a fire alarm. Staff should be trained in identifying potential fire hazards and the importance of regularly inspecting and maintaining fire safety equipment.
- Flooding: In the event of flooding, your SOPs should cover procedures for securing the affected areas, safeguarding electrical equipment, and coordinating with local authorities for assistance. Staff should also be aware of flood-prone areas in your hotel and how to mitigate potential damage.
- Active Shooter: Establish clear guidelines on how to respond to an active shooter situation. This may include lockdown procedures, communication protocols, and instructions for staff on how to protect themselves and guests.
- Natural Disasters: Depending on your location, natural disasters such as earthquakes, volcanoes, tornadoes, or hurricanes may pose a threat. Your emergency SOPs should include instructions on how to prepare for, respond to, and recover from these events, as well as guidelines for working with local authorities and relief organizations.
- Medical Emergencies: In the case of a seriously ill, injured, or deceased guest, your SOPs should provide clear instructions on how to respond, including contacting emergency medical services, providing first aid, and offering support to other guests.
- On-the-job Staff Injuries: Develop guidelines for responding to staff injuries, including the appropriate first-aid measures, reporting procedures, and any necessary follow-up actions.
- Robbery and Theft: Establish protocols for staff to follow in the event of a robbery or theft, including communication with law enforcement, securing the affected areas, and supporting any guests who may have been impacted.
By creating comprehensive emergency SOPs and regularly training your staff on these guidelines, you can ensure a prompt and effective response to any emergency situation. This proactive approach will not only help protect your guests and employees but also maintain your hotel’s reputation as a safe and secure establishment.
Hotel Cleaning & Maintenance SOPs
Guest comfort relies on clean and well-maintained rooms and common areas which Jolt can help ensure.
Hotel Cleaning & Maintenance SOPs
Guest comfort relies on clean and well-maintained rooms and common areas. Hotel maintenance checklists help employees calmly and effectively address issues such as broken windows, damaged furniture, wall or door damage, electrical outages, and plumbing issues.
Hotel Preventative Maintenance Checklists
Adherence to a preventative maintenance checklist keeps your property in top condition, minimizing visible wear and tear. Effective checklists may include inspections of the building exterior, plumbing, electrical, and HVAC systems, regular maintenance of machinery and equipment, and cleaning filters on heating systems and laundry room dryers.
The Difference Between Maintenance and Preventative Maintenance
Preventative maintenance is proactive, involving routine upkeep to maintain the premises and prevent major problems from occurring. This includes frequent inspections of plumbing, heating, and electrical systems to catch and address minor issues before they escalate. Reactive maintenance, on the other hand, refers to troubleshooting and repairs needed when a problem does develop. Despite the best preventative maintenance efforts, issues will still arise from time to time, making it crucial to have excellent SOPs in place for both maintenance and preventative maintenance.
Hotel Housekeeping Checklists
First impressions are crucial, and hotel housekeeping checklists enable staff to create a welcoming and comfortable atmosphere for guests. Standard housekeeping tasks might include changing towels and linen, replacing complimentary toiletries, cleaning floors, sanitizing bathrooms, cleaning marks on walls and windows, and removing garbage and dirty dishes.
An Entire Suite of Products For Restaurants
Jolt Lists
With Jolt Lists, your entire team naturally does the right thing, at the right time, in the right way. Turn guesswork into great work
Jolt Sensors
Discover a remote monitoring solution that protects inventory with alerts when temperatures fall outside of a defined range
Jolt Labeling System
Streamline the label-making process by reducing the time it takes to make labels and eliminating errors.
Jolt Temperature Probes
Take and record food temperature in just seconds.
Jolt Information Library
Provide employee training and store content in one central hub.
Jolt Employee Scheduling
Scheduling your entire crew has never been easier than with Jolt’s drag and drop interface.
Jolt Time Clock
Monitor employee clock-ins and shift lengths all from home.
Jolt Communication Manager
Ensure that critical information is delivered to the right people, at the right time, in the right way.
Key Benefits from Jolt
Automation
Automate task assignment, corrective actions, and notifications for overdue and incomplete tasks.
Reporting
View real-time reports to track critical tasks and review employee, location, and brand performance.
Training
Attach training videos or documents to any task that employees can reference for on-the-spot training.
“Not only has Jolt saved my managers over two hours of work every day, but I have seen a direct increase in my profitability per store.”
“We are beginning to use Jolt for so many things at Chick-fil-A. It has cut down on paper cost, it’s super convenient, and it just makes my life a whole lot easier.”
