Digital checklists are quickly becoming the new standard for top-performing restaurants. Not only do they improve employee efficiency and team accountability, but they give management real-time visibility of their stores. Franchise owners and operators are seeing a...
When it comes to improving employee accountability, there’s few measures better than the cleanliness of your store. As consumers, we often assess a restaurant’s entire operation based on how clean the dining room and bathrooms are. When you walk into a...
Here’s a common situation: The morning crew arrives to see that a few items have been forgotten at closing. It puts the team behind by about 30 minutes, but they pick up the slack. It’s not that your morning crew can’t handle these tasks. (They can and do on a...
In Part 2 of How to Revive Your Restaurant After a Bad Year, we focus on the food you’re serving to customers. To achieve exceptional customer experiences, you need to consistently serve hot, fresh food at every location, every day. Shifting Your Focus to Food...
The goal of every restaurant or retail store manager is to have a store full of independent, competent employees. These employees know where to go for answers, how to handle unique situations, and can solve problems on the fly. In a perfect world, employees would...
Multi-location restaurant owners have different concerns than a single-unit owner. Of course, they still want to cover the fundamentals to ensure profitable stores, but they also need to guarantee the same, great customer experience across several locations....
