Maintaining Brand Standard Consistency During Expansion

Jersey Mike's Store
Jersey Mike's Logo

Original Problems

  • Maintaining consistency across all stores
  • Not enough leadership development with team members
  • Lack of accountability into what was being completed

The Results Using Jolt

“When I first heard about Jolt, I thought it sounded like the tool I had always dreamed somebody would make.”

  • More Time Back
  • Improved Visibility
  • Consistent Process
  • Labor Savings

The Jersey Mike’s Story With Jolt

The Back Story

As any multi-unit operator can tell you, one of the biggest challenges in running a multi-location franchise group is maintaining the delivery of a product and service that is consistent with brand standards. Brett Lewis, a Jersey Mike’s franchisee overseeing seven stores was no different.

“What makes consistency difficult over multiple stores is that you can’t be in the store everyday, and there’s only so many hours.”

Brett felt that when he only had three stores, that he could visit them all each day and it wasn’t too difficult to manage. After that, he began to really feel the stress.

“Once I opened that fourth store, that’s when I found myself stressing more and more because I couldn’t do it all on my own.”

Other Challenges

One thing that is very important to Brett, which heavily influenced his decision to team up with Jersey Mike’s and open up a franchise, is their aligned emphasis on employee development. He really makes it a priority to mold the younger demographic that makes up his workforce into tomorrow’s leaders. That too was becoming more of a challenge as his business grew.

“As I looked at employee progress, it was clear that I wasn’t able to dedicate enough time to that process, where it’s most useful to employees, developing them as leaders.”

Each day, Brett would go into a store with an agenda on what he would want to cover with his team along with goals he would want to work on with individual team members. He found though, that he would spend the majority of his time trying to figure out things like what wasn’t completed during the closing shift the night prior. Before he knew it, he would be out of time and have to leave to get to the next store. Brett had the help of great managers but there was still something missing that caused him headache at night.

A Better Process

Hearing about Jolt from other franchisees, Brett’s initial thought was that it sounded too good to be true.

“When I first heard about Jolt, I thought it sounded like the tool I had always dreamed somebody would make.”

After Brett logged in to his Jolt account, he remembers thinking how simple it was to get started. He quickly imported a few date code labels and a closing checklist before handing over his iPad to his employees.

“It was so intuitive. Touch the label you need on the tablet and the printer spits it out. Need to ensure the drop-in cooler is cleaned correctly? Touch the item, the camera pops up and you capture a photo to complete. I didn’t have to explain any of it to the team.”

Brett has learned to optimize so many aspects of his business by incorporating Jolt, yet he still knows that he hasn’t even scratched the surface on all that Jolt can do. He finds comfort, though, in knowing one thing in reference to Jolt.

“It’s a better process. It allows us to be better at what we are currently doing.”

Jersey Mike’s Uses These Solutions

Jolt Lists

With Jolt Lists, your entire team naturally does the right thing, at the right time, in the right way. Turn guesswork into great work

Jolt Sensors

Discover a remote monitoring solution that protects inventory with alerts when temperatures fall outside of a defined range

Jolt Labeling System

Streamline the label-making process by reducing the time it takes to make labels and eliminating errors.


Jolt Communication Manager

Ensure that critical information is delivered to the right people, at the right time, in the right way.

Jolt Employee Scheduling

Scheduling your entire crew has never been easier than with Jolt’s drag and drop interface.

Jolt Time Clock

Monitor employee clock-ins and shift lengths all from home.


See What Our Other Customers Have To Say:

Jolt saved all of my ice cream before any of my employees even noticed there was a problem with the walk-in freezer.
Eric K.

Baskin Robbins Franchisee

Since implementing Jolt three years ago we have seen an increase in our inspection scores across all of our locations. Furthermore, Jolt has saved us thousands and thousands of dollars from failed audits, labor costs, failed freezer units going out, and so much more.

Chad L.

Zaxby’s Operator

Our store recently got an evaluation from EcoSure and we received a Pride Award. The person doing the inspection said it was the cleanest Dairy Queen store they had ever seen.

Devra C.

Dairy Queen Franchisee

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