Blog Series: How To Do More with Less

Tim Pincelli Tim Pincelli

Blog #3 -Making Work Flow with Workflows

Welcome back to part three of this series! So now you’ve established a repeatable and consistent onboarding cycle supported by an empowered team that understands exactly what is required of them to hold themselves accountable…awesome news!

Let’s move to the next step: creating awareness around a task that requires timely corrective action. You need to start by asking yourself the following questions:

  • Do you have a process for reporting issues? If a team member sees something that needs to be corrected or repaired, what channels do they take to report it?

  • How do you let your team know there is a problem but ensure the proper action is taken to resolve the problem?

Here is a simple example. The restaurant industry is commonly judged by the cleanliness and condition of the restroom, but cleaning the restroom is likely every team member’s least favorite task. So what if a FOH team member notices that the bathroom trash can is full and overflowing with paper towels. How can they report it, and how do you ensure that it is taken care of quickly?

Here is the ‘How To’
Create digital workflows that you can monitor, measure, and reward, and give your employees the channel to report issues.

  • See something, log something - Team members can start a workflow where an entry on the problem that needs to be actioned, is created and logged with a picture of the overflowing trash can. This workflow is specific to the task and creates a logbook entry.

  • Listen and react - This logbook entry to act on is now available for any team member that you decide should be aware of an entry. Your assigned team member now has an entry showing them exactly what location and condition they will be addressing through the picture taken in the logbook entry, saving time and steps to act as quickly as possible.

  • Closed loop - After solving the issue, the team member responsible adds a picture or video of the corrective action they have taken to the logbook entry, which will include timestamps. This closes the workflow.

So how does this help you do more with less?
As an owner operator or manager, chances are a situation like the one above didn’t involve you. The workflow was initiated by your team because they know exactly what to do and how to report it. This workflow sparked immediate action and you have reduced the uncomfortable and possible reputation damage that comes with a messy restroom. Also, the details of the workflow are available for historical viewing and review of team performance.

Workflows save time, create accountability, and provide valuable information about team tasks.

Part four of the series is on the way!

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