How easy is the set up process with Jolt?
“I will attest to the simplicity and ease of use for me to figure out Jolt. We have 43 restaurants and getting all the employees and details situated and organized was just a breeze.”
– Joey Ferrari, Golden State Restaurant Group, McDonald’s
“The onboarding process in Jolt is extremely easy. We have 10 stores in our organization and we set up all 10 tablets with our lists in the office and were able to start up the next day. It was very seamless.”
– Joe Patterson, Area Supervisor, JDCS, McDonald’s
“Jolt is very intuitive. Our Shift Managers, Swing Managers, Assistant Managers know how to use this stuff [technology] better than us, so for them it was very intuitive, easy, and they like it. They are Jolt’s biggest fans because they no longer have to deal with a big book. Our employees say it is so intuitive, so that is why we chose Jolt.”
– Mona Motomatsu, VP of Operations, FRSCO, McDonald’s
“You can’t break the platform so just go in and play with it. When we were starting I always had it up just messing around with the platform and seeing what we could do. The platform has so much in it that even now, after our restaurants have been on it for six months, we haven’t really opened the whole box. The Jolt team is there to help you and support you no matter what.”
– Carli Schrader, Owner Operator, Golden State Restaurant Group, McDonald’s
What are the biggest differences between digital and paper?
“When we did food safety on paper it was a drag having to do it with two people. One person wrote and the other person would take the temperatures. It was mundane, very boring, and dry to do it. Now, with using Jolt, the technology makes it fun. Everyone wants to do food safety and we never have a problem with food safety getting done. Everyone wants to learn how to do it. Which makes it easier for us.”
– Joe Patterson, Area Supervisor, JDCS, McDonald’s
“One of the biggest changes we saw when moving from paper to digital food safety with Jolt is the flexibility and visibility with the reporting. There is no lag with reporting for onsite audits and it creates visibility into our operations, that we never had before.”
– Gianna Funkhouser, Owner Operator, Funkhouser Organization, McDonald’s
“Jolt has gotten to the point that it is part of our SMX class and we’ve had it long enough that if we removed Jolt from our operation, some of our staff may be confused on how to run a shift properly. It’s become that integrated with our day-to-day operations.”
– Dustin Darmody, Owner Operator, Darmody Management, McDonald’s
“My time is valuable and now I don’t have to take time going through food safety books and we can complete food safety with one person instead of two.”
– Patty Powers, Area Supervisor, McGuire Management Group, McDonald’s
How does the reporting help you?
“We have the alerts set up so that as soon as something is not completed within time, we get an alert on our phones by text. We also get a weekly report so when I go into the locations I can see what happened there. I like getting the alerts because I can then troubleshoot the issue right away.”
– Mona Motomatsu, VP of Operations, FRSCO, McDonald’s
“I’m not in all the stores at the same time so the reporting tool allows us to get alerts that something is not complete so I can find out why and then to make sure it is completed. The reporting is very critical, especially in today’s world. That really helped us dramatically.”
– Joe Patterson, Area Supervisor, JDCS, McDonald’s
“The alerts are really beneficial when we have been late a couple times. The GMs and Supervisors get an alert that the list wasn’t done on time, and they can call and get it done. Maybe they got busy or someone called in sick, but this way they can address it right away.”
– Mona Motomatsu, VP of Operations, FRSCO, McDonald’s
What stood out to you about Jolt as a restaurant technology solution?
“The ease of the transition from paper into the technology and also the support that I received from Jolt. Jolt came across as a partner and I’ve had great success with using our customer success manager. Changing the way people do things can be shaky but Jolt was right there anytime I needed them. They were very hands-on with us. It was a partnership and still is a partnership.”
– Joe Patterson, Area Supervisor, JDCS, McDonald’s
“We listened to both Jolt and [another DFS solution] and went with Jolt based on the ease of use and adaptability. During this whole COVID crisis, when we went to a limited menu I was able to go right to the Jolt website and make the changes. From what I understand with the other solution you have to call them to make any adjustments. I think that through this whole crisis, you need to be able to react on the fly and that is one of the benefits of Jolt.”
– Mona Motomatsu, VP of Operations, FRSCO, McDonald’s
“The customization ability with the forms module that Jolt has is limitless. We’re able to do Travel Paths, pre-shifts, and digital food safety. We’re able to put training videos and launch new products all in the app. We just uploaded a video today that’s going out to the entire team. We have that ability to train people and get that to them immediately.”
– Dustin Darmody, Owner Operator, Darmody Management, McDonald’s
How has Jolt made your life easier?
“Prior to using Jolt, I had to wait until the paperwork was turned in unless I was actually in the store and would go through the book to make sure food safety was being done. Now, I can look at the daily email digest report or I can look at the reports on the web portal at anytime.”
– Joe Patterson, Area Supervisor, JDCS, McDonald’s
“I will say that I just love Jolt. It makes my job and my life easier to oversee my six restaurants.”
– Patty Powers, Area Supervisor, McGuire Management Group, McDonald’s
“We had a hard time with pencil-whipping when we were with the paper books, as I am sure most people did. When we would go into a restaurant we would spend so much time flipping through the book that we weren’t actually helping the restaurant. Now, using Jolt, we don’t have to do that.”
– Carli Schrader, Owner Operator, Golden State Restaurant Group, McDonald’s
“It’s like Jolt is another manager in my store.”
– Joe Patterson, Area Supervisor, JDCS, McDonald’s
How adaptable is Jolt?
“It is amazing that the backend portal is real time. When transitioning to limited menu during COVID-19 our GM’s were able to go in and deactivate items immediately when the item became out of stock. The changes are real-time changes and show up on the tablet immediately. Real-time changes are rare on most platforms we use.”
– Gianna Funkhouser, Owner Operator, Funkhouser Organization, McDonald’s
“As we’ve needed to change things with limited menus during the COVID-19 crisis and when things need to come off DFS lists, my restaurants can just call me to remove items. For example, the steak from DFS Breakfast, I was able to deactivate it in less than 30 seconds and same with when I need to reactivate the item back to the list.”
– Dustin Darmody, Owner Operator, Darmody Management, McDonald’s
How does Jolt help with food safety audits?
“Audits are easier, pulling reports is easier. We no longer have to read through the entire book going page by page, because the completion percentage is immediate.”
– Gianna Funkhouser, Owner Operator, Funkhouser Organization, McDonald’s
“Audits now are no big deal because we know where things are at and that everything has been done. The text notifications release stress from me and other leaders knowing things are accurate and that we are serving safe food. A lot of pencil-whipping was being done before and now we’re serving juicy meat that isn’t over-cooked.”
– Patty Powers and Michael Nokes, Area Supervisor & Development Manager, McGuire Management Group, McDonald’s
How is Jolt’s customer support?
“We have had a lot of success with Jolt’s customer service. I have always been able to get through for customer support by telephone or email anytime, and they are very quick and responsive.”
– Mona Motomatsu, VP of Operations, FRSCO, McDonald’s
“Our customer success manager did an outstanding job. Every time I had a question or concern, he got back to me and helped with the roll out of Jolt to our organization.”
– Dustin Darmody, Owner Operator, Darmody Management, McDonald’s
“A lot of companies talk about their customer service, but when Jolt talks about their customer success, they do mean success. Whatever you need, no matter what time of the day, if it’s Friday night at 7 in the evening, the customer support team is there to help with any problem you may have or answer any question you could asked. So it’s not just words, they are definitely there for us no matter what we need.”
– Carli Schrader, Owner Operator, Golden State Restaurant Group, McDonald’s
“The customer Service with Jolt has been outstanding.”
– Patty Powers, Area Supervisor, McGuire Management Group, McDonald’s
With COVID-19 and so many changes is now the best time to focus on digital food safety?
“Our managers actually said now is the time to rollout. It is way easier for our staff to use than paper. It is nice to have Jolt during all of this because you can pull reports remotely. If anything is broken, we know about it. For example, we know if they are not using the pyrometer.”
– Mona Motomatsu, VP of Operations, FRSCO, McDonald’s
“This is the perfect time to be thinking about a system like Jolt. With everything going on in the world today around cleanliness, food safety, employee protective equipment, etc. we can’t afford as a brand or as individual owners to have these things going wrong within our restaurants. Jolt gives you the ability to have your best people in every restaurant at all times. I don’t know how you can put an ROI on being able to have your leadership staff be notified of any problem at any location so they can instantly look into it. Especially for a multiple store operation, Jolt allows you to spread your best talent across your entire operation.”
– Dustin Darmody, Owner Operator, Darmody Management, McDonald’s
“Jolt has allowed us to stay in sync as it relates to COVID-19 and keep us up-to-date. We were able to create a new sanitization list that took 5 minutes to build and then was immediately added to all 19 stores using Content Mode within Jolt.”
– Michael Nokes, Development Manager, McGuire Management Group, McDonald’s
“How terrible would it be if we had a food safety incident on top of COVID-19? Even if it were someone in Nebraska and we are in California, that’s the brand. We can’t afford it anytime, but we really can’t afford it now. So moving to Jolt and being on Digital Food Safety is really going to help have some confidence in our teams that they are doing food safety the correct way. Our food is safe no matter who is working. It’s really important to make sure that while everything is crazy and going on that we don’t forget food safety.”
– Carli Schrader, Owner Operator, Golden State Restaurant Group, McDonald’s
How can I use Jolt to train my staff?
“If any employee is stuck doing something, they can click the training tab and watch a training video right there. If they wanted to train someone on food safety, they just click the button within the tablet. They don’t have to go find another tablet for FRED training. They can all do everything within that one tab.”
– Carli Schrader, Owner Operator, Golden State Restaurant Group, McDonald’s
“Jolt gives you a great tool to go back and coach. We’ve been able to do some really impressive things around our restaurants and organization.”
– Dustin Darmody, Owner Operator, Darmody Management, McDonald’s
How will Jolt’s shift management lists help my restaurant?
“The Shift Management tools are super cool! Taking a picture helps you know it was done right. For example, taking a picture of the trash lid down, locked, and cleaned of junk everywhere.”
– Carli Schrader, Owner Operator, Golden State Restaurant Group, McDonald’s
“Shift management lists in Jolt have made our restaurants cleaner and CEV scores have improved. We were able to set up QR codes as part of our lists which has helped improve accountability across our team.”
– Michael Nokes, Development Manager, McGuire Management Group, McDonald’s
“We love using QR codes in certain areas of our restaurant as part of TravelPath lists. Before we started using QR codes, we noticed sometimes that our staff were just walking around the store and then coming back to put the information on the iPads. Now, with the QR codes they always have to take the iPad with them and scan the QR codes in each area. Now, we know they are completing the list correctly.”
– Mona Motomatsu, VP of Operations, FRSCO, McDonald’s
Does Jolt offer printers for food labeling?
“Jolt is not yet approved by McDonald’s as an official vendor for printers and labeling, but the labels platform within Jolt is sweet! We’re actually able to load in the labels for all of the different items and the ingredients into the Jolt platform. You click a button on the tablet and it prints to a Bluetooth printer. It actually looks better and it’s cheaper in the long run than some of the other stuff out there.”
– Carli Schrader, Owner Operator, Golden State Restaurant Group, McDonald’s
How does the price compare?
“The price of $39.99 is great! Especially if you use the Redbook System with Fresh Beef and other aspects the price for that alone could be $30-$35 per month plus any charges for edit requests. Through Jolt, making list changes can be done through a quick email request to customer support or I can do it myself. I can edit any of the reports or have our customer service manager do it for me. That’s great service and, with Jolt, changes are immediate.”
– Joe Patterson, Area Supervisor, JDCS, McDonald’s