- The Plan. This service contract governs the hardware services and technical support provided to Subscriber by Jolt under the JoltProtect (referred to herein as the “Plan”) for the date code printer purchased from Jolt with a Plan subscription also purchased from Jolt (“Covered Equipment”) listed on Subscriber’s proof of coverage document (“Plan Confirmation”). Plan subscriptions may only be purchased for the Eligible Equipment listed in section 1.2 below. Jolt may determine in its sole and absolute discretion which date code printers are eligible to be enrolled in the JoltProtect.
1.2. Eligible Equipment:
- Zebra ZD410 Printers (purchased from Jolt after September 11, 2020 with a simultaneous purchase of the JoltProtect subscription.
- When Coverage Begins and Ends.
Coverage begins when Subscriber purchases the Plan for Covered Equipment and ends on the date specified in Subscriber’s Plan Confirmation (“Coverage Period”). To obtain Subscriber’s Plan Confirmation, Subscriber must register Subscriber’s Covered Equipment serial number and Subscriber’s Plan’s registration number (“Plan Agreement Number”) with Jolt. The terms of this Plan, the original sales receipt for Subscriber’s Plan and the Plan Confirmation are each part of Subscriber’s service contract. The hardware service and technical support coverage provided by the Plan is additional to the coverage provided by the manufacturer’s hardware warranty and complimentary technical support.
- What is Covered?
3.1 Hardware Service
This Plan only covers Covered Equipment that is returned to Jolt in its entirety;
If during the Coverage Period, Subscriber submit a valid claim by notifying Jolt that (i) a defect in materials and workmanship has arisen in the Covered Equipment, or (ii) accidental or incidental damage has arisen in the Covered Equipment, Jolt will send an advance exchange of the Covered Equipment with a replacement product that is new or equivalent to new in performance and reliability, and is at least functionally equivalent to the original product. Subscriber will have thirty (30) days from the date that the advanced shipment is processed to return the Covered Equipment to Jolt at Subscriber’s cost. If Subscriber fails to return the Covered Equipment to Jolt within (30) days of the advanced shipment’s processing, Jolt may immediately charge Subscriber’s credit card or ACH account on file for the full retail price of the Covered Equipment. If Jolt exchanges the Covered Equipment, the original product becomes Jolt’s property and the replacement product is Subscriber’s property with coverage for the remaining period of the Plan.
3.2 Covered Equipment
“Covered Equipment” includes the following according to Subscriber’s Plan:
Eligible Equipment Purchased from Jolt associated with the Plan Purchased from Jolt (“Covered Equipment”) listed on Subscriber’s proof of coverage document (“Plan Confirmation”).
3.3 Technical Support
During the Coverage Period, Jolt will provide Subscriber with access to telephone, email, and web-based technical support resources. Technical support may include assistance with installation, launch, configuration, and troubleshooting; interpreting system error messages; and determining when hardware service is required.
- What is not Covered?
4.1 Hardware Service. The Plan does not apply to:
(i) Installation, removal or disposal of the Covered Equipment, or the provision of equipment while the Covered Equipment is being serviced;
(ii) Damage caused by (a) a product that is not the Covered Equipment (b) abuse, misuse, fire, earthquake or other external cause, (c) operating the Covered Equipment outside the permitted or intended uses described by the manufacturer, or (d) service (including upgrades and expansions) performed by anyone who is not a representative of Jolt.
(iii) Covered Equipment with a serial number that has been altered, defaced or removed, or has been modified to alter its functionality or capability without the written permission of the manufacturer;
(iv) Covered Equipment that has been lost or stolen. This Plan only covers Covered Equipment that is returned to Jolt in its entirety;
(v) Cosmetic damage to the Covered Equipment including but not limited to scratches, dents and broken plastic on ports;
(vi) Consumable parts, such as batteries, except in respect of battery coverage unless failure has occurred due to a defect in materials and workmanship;
(vii) Preventative maintenance on the Covered Equipment; or
(viii) Defects caused by normal wear and tear or otherwise due to normal aging of the product.
(viv) Damage or defects caused by the use of Third-party products or their effects on or interactions with the Covered Equipment, including labels not purchased from Jolt.
4.2 Technical Support. The Plan does not include:
(i) Subscriber’s use of or modification to the Covered Equipment, in a manner for which the Covered Equipment or software is not intended to be used or modified;
(ii) Third-party products or their effects on or interactions with the Covered Equipment, including labels not purchased from Jolt.
(iii) Jolt-branded software designated as “beta”, “prerelease,” or “preview” or similarly labeled software;
(iv) Damage to, or loss of any software or data residing or recorded on the Covered Equipment. Recovery and reinstallation of software programs and user data are not covered under this Plan.
- How to Obtain Service and Support?
Subscriber may obtain hardware services and technical support by accessing the Jolt website (Support.Jolt.com) or calling the telephone number listed below. If calling, an Jolt technical support representative will answer, request Subscriber’s Plan Agreement Number or Covered Equipment serial number, before providing assistance. Keep Subscriber’s Plan Confirmation document and the original sales receipt for Subscriber’s Covered Equipment and Subscriber’s Plan, as it will be required if there is any question as to Subscriber’s product’s eligibility for coverage.
- Hardware Service Options
6.1 Jolt will provide hardware services through one or more of the following options:
(a) Service where Jolt requires return of the replaced product or part. Jolt may require a credit card authorization as security for the retail price of the replacement product or part and applicable shipping costs. If Subscriber are unable to provide credit card authorization, service may not be available to Subscriber. Jolt will ship a replacement product or part to Subscriber with installation instructions, if applicable, and any requirements for the return of the replaced product or part. If Subscriber follows the instructions, Jolt will cancel the credit card authorization, so Subscriber will not be charged for the product or part and shipping to and from Subscriber’s location. If Subscriber fails to return the replaced product or part as instructed or return a replaced product or part that is ineligible for service, Jolt will charge the credit card for the authorized amount.
(b) Service where Jolt does not require return of the replaced product or part. Jolt will ship Subscriber free of charge a replacement product or part accompanied by instructions on installation, if applicable, and any requirements for the disposal of the replaced product or part.
(c) Jolt is not responsible for any labor costs Subscriber incur relating to Express Replacement Service or DIY parts service. Should Subscriber require further assistance, contact Jolt at the telephone number, or email address listed below.
6.2 Jolt reserves the right to change the method by which Jolt may provide repair or replacement service to Subscriber, and Subscriber’s Covered Equipment’s eligibility to receive a particular method of service. Service will be limited to the options available in the country where service is requested. Service options, parts availability and response times may vary according to country. Subscriber may be responsible for shipping and handling charges if the Covered Equipment cannot be serviced in the country it is in. If Subscriber seek service in a country that is not the country of purchase, Subscriber will comply with all applicable import and export laws and regulations and be responsible for all custom duties, V.A.T. and other associated taxes and charges. For international service, Jolt may repair or exchange defective products and parts with comparable products and parts that comply with local standards.
- Subscriber’s Responsibilities
Current Jolt platform subscription
Subscriber is current on all invoices and in good standing with Jolt
To receive service or support under the Plan, Subscriber agree to comply with the following:
(i) Provide Subscriber’s Plan Agreement Number and a copy of Subscriber’s Plan’s original proof of purchase, if requested;
(ii) Provide information about the symptoms and causes of the issues with the Covered Equipment;
(iii) Respond to requests for information, including but not limited to the Covered Equipment serial number, model, any peripherals devices connected or installed on the Covered Equipment, any error messages displayed, actions taken before the Covered Equipment experienced the issue and steps taken to resolve the issue;
(iv) Follow instructions Jolt gives Subscriber, including but not limited to refraining from sending Jolt products and accessories that are not subject to repair or replacement service and packing the Covered Equipment in accordance with shipping instructions;
- Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, JOLT AND ITS EMPLOYEES AND AGENTS WILL UNDER NO CIRCUMSTANCES BE LIABLE TO SUBSCRIBER FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA, ANY LOSS OF BUSINESS, PROFITS, REVENUE OR ANTICIPATED SAVINGS, RESULTING FROM JOLT’S OBLIGATIONS UNDER THIS PLAN. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LIMIT OF JOLT AND ITS EMPLOYEES AND AGENT’S LIABILITY TO SUBSCRIBER ARISING UNDER THE PLAN SHALL NOT EXCEED THE ORIGINAL PRICE PAID FOR THE PLAN. JOLT SPECIFICALLY DOES NOT WARRANT THAT (i) IT WILL BE ABLE TO REPAIR OR REPLACE COVERED EQUIPMENT WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA, (ii) THAT THE OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE.
(i) Jolt may subcontract or assign performance of its obligations to third parties but shall not be relieved of its obligations to Subscriber in doing so.
(ii) Jolt is not responsible for any failures or delays in performing under the Plan that are due to events outside Jolt’s reasonable control.
(iii) Subscriber are not required to perform preventative maintenance on the Covered Equipment to receive service under the Plan.
(iv) This Plan is offered and valid only if Subscriber are a resident of the fifty states of the United States of America, the District of Columbia.
(v) In carrying out its obligations Jolt may, at its discretion and solely for the purposes of monitoring the quality of Jolt’s response, record part or all of the calls between Subscriber and Jolt.
(vi) The terms of the Plan, including the original sales receipt of the Plan and the Plan Confirmation, prevail over any conflicting, additional, or other terms of any purchase order or other document, and constitute Subscriber’s and Jolt’s entire understanding with respect to the Plan.
(vii) Subscriber must purchase and register the Plan when Subscriber purchase a date code printer from Jolt. Jolt is not obligated to renew this Plan. If Jolt does offer a renewal, it will determine the price and terms.
(vii) There is no informal dispute settlement process available under this Plan.
(ix) For Plans sold in the United States, “Jolt” is Jolt Software, Inc. a Delaware Corporation with headquarters at 2901 Ashton Blvd, Lehi, UT 84043.
(x) There is no deductible payment due in respect of a claim made under this Plan.
(xi) The Plan will not be cancelled due to pre-existing conditions in the Covered Equipment that are eligible for service under this Plan.
(xii) Subscriber May contact Jolt through any of the following:
- Telephone at : 877-396-4112
- Email at: Support@jolt.com
- Web-Based Support at: Support.Jolt.com
(xiii) All shipments to Jolt shall be made through UPS, USPS, FEDEX or an equivalent carrier. Covered Equipment should be packed in a secure manner.
(xiv) All shipment to Jolt must be shipped to:
2901 Ashton Blvd STE 300,
Lehi, UT 84043