Due to the quarantine and mandated shutdown of dine-in options in restaurants, restaurant workforces have been decreased by as much as 15% nationwide. On top of dealing with a reduced workforce, restaurants have had to manage increased sanitization protocols and comply with additional government regulations. Both factors have led many restaurant owners and operators to ask, “How can I do more with less?”
The key is to help all of your employees be top performers and train them on exactly what to do and how to do it best. Ideally each employee would exceed your expectations, even when you aren’t there. This is where Jolt’s digital platform offers solutions. Here are 3 ways Jolt can help you do more with less:
1. Improve Order Accuracy
Order accuracy plays a huge role in customer satisfaction. When customers get what they’re expecting, they’ll return time and time again. On the other hand, order inaccuracy is one of the quickest ways to lose raving fans.
This is where training comes in hand. Jolt helps you improve your order accuracy with an easily-accessible training hub. Employees can access the training hub at any time, so even from day one employees know exactly how to do things right. You can also set up employee quizzes to make sure everyone is up to date on new policies or menu items. For more on how to improve order accuracy, read our Blog 3 Simple Ways to Improve Order Accuracy.
2. Increase Staff Friendliness
Restaurants perform better when customers are happy. One study found that 86% of consumers will pay up to 25% more for a better customer experience. The friendliness of your staff plays a huge part in keeping your customers happy.
There are many factors that contribute to a friendly workforce. One factor is scheduling. With Jolt’s scheduling software, you can ensure your employees aren’t overworked and locations stay appropriately staffed. Staying on top of staffing, creates a more positive work environment which translates to better service and happier employees. Happy employees extend friendlier service and customers can feel that.
3. Keep Top Performers
Another key to keeping your employees happy and working their best is to recognize their efforts. A recent Gallup Poll found that only one in three employees in the U.S. strongly agree that they received recognition for a job well done in the past 7 days. According to the poll, employees who do not feel adequately recognized are twice as likely to quit in the next year.
Jolt software helps you keep employees with built-in performance scoring and regular reviews. Performance scoring and regular reviews ensure that employees understand job expectations and that they get the recognition they deserve for a job well done. Both features also help you identify top performers.
How to do More With Less
There is no doubt that this has been a tough time for restaurants. Owners and operators are being asked to do more with limited resources. But, Jolt has a solution that can help. Jolt empowers restaurants to do more with less. Click here to learn more about how Jolt helps boost employee performance.