Fast service is critical for success for quick service restaurants (QSRs). Customers want hot, fresh food but they don’t want to wait for it. Fast service is so critical that 16% of customers say their reason for not returning to a restaurant was slow service.
Of course, speed isn’t the only factor. The main goal for every QSR should be quick, fresh, hot, and accurate deliveries. Speed means nothing if the customer isn’t happy with the result, so this is where technology steps in to help QSRs deliver food quickly and correctly.
Barriers to quick service where technology can help
1. Tasks not completed on time
One of the biggest slow downs is when prep work or back-of-house tasks aren’t completed before peak hours. A big root cause of this is paper checklists and manual processes. All too often employees forget to complete tasks or tasks are pencil whipped (just marked complete) and it is too hard for managers to check that prep work has been completed unless they are constantly hovering over employees.
Digital checklists can fix all of these problems. Alerts and reminders ensure tasks are completed on time, tasks can’t be faked since they require photo-proof, and managers can check up on completion from wherever they want.
2. Staffing issues
Whether it’s not having enough people staffed or staffing the wrong people, this can lead to some major slow downs on delivery times. With a digital schedule and time clocks you can easily ensure efficient scheduling and full shifts.
With the right scheduling software, your employees can update their availability and request time off using the app on their own personal device. Operators can manage shift trades and approve or deny requests instantly.
3. Poorly trained staff
When staff aren’t trained properly, tasks take longer and delivery slows down. Even worse is when new staff needs to get trained during peak hours and valuable time and space is used. Jolt helps you train employees on exactly what to do, and how to do it best.
Digital training also gives you a training hub that can be accessed at any time, so employees can learn or double check they are completing tasks correctly. It also gives you the ability to do employee quizzes to ensure employees have internalized their training. With the ever changing operations in today’s environment of compliance and consumer trust building, real time access to what’s expected from the employees is critical.
When it comes to providing fast service, it’s all about ensuring critical tasks are completed during downtime. Jolt uses audible alerts for staff, and text notifications for management, to provide faster customer service when it counts.
With Jolt, your team will know exactly what’s expected, and by what time. Jolt helps restaurant owners achieve team accountability with digital checklists that notify employees of upcoming tasks and text notifications that keep management informed when something falls through the cracks.