Thank you for returning to part two of this series where we are talking about uncovering how to find ways to do more with less while pushing through “The Great Resignation”. I’m showing great restraint by not opening this article with another scary labor statistic...
Accurate orders are a staple when it comes to amazing customer service in the food industry. When customers get what they’re expecting, they’ll return to your restaurant time and time again. They’re likely to bring friends on those future visits,...
The goal of every restaurant or retail store manager is to have a store full of independent, competent employees. These employees know where to go for answers, how to handle unique situations, and can solve problems on the fly. In a perfect world, employees would...
Multi-location restaurant owners have different concerns than a single-unit owner. Of course, they still want to cover the fundamentals to ensure profitable stores, but they also need to guarantee the same, great customer experience across several locations....
If you haven’t worked inside a restaurant firsthand, it’s likely you’ve seen one that was understaffed. Things are a bit erratic. Employees are walking by at an uncomfortable pace, and the host is making polite excuses like, “We’re missing a couple people today,” or,...
